Returns & Refunds

We offer a 30-day return policy on all FlexHold purchases. Our goal is to make the process simple and fair for every customer.

Eligibility for Returns

  • Items must be returned within 30 days of delivery
  • Product must be in good condition
  • Proof of purchase is required

How to Initiate a Return

1
Contact us by email

Reach us at info@flexhold.co.uk to start your return.

2
Include your order number

This allows us to locate your purchase and process the return promptly.

3
State your reason for return

A brief explanation helps us improve and handle your case appropriately.

Refunds & Shipping

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Please allow 5–10 business days for processing.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

In those cases, we will cover all associated costs.

Damaged or Faulty Items

ⓘ

If your item arrives damaged or faulty, contact us immediately at info@flexhold.co.uk and we will resolve the issue at no cost to you.